Six years. Six 5-Stars. One goal — Outstanding Service.
We’re delighted to announce that IBOSS has been awarded the 2025 FTAdviser 5-Star Service Award in the DFM category — our sixth consecutive win, and more than any other provider in the history of the category.
This prestigious recognition is based directly on adviser feedback, with firms scoring DFM providers across six key service areas:
- New Business Processing
- Product and Tech Support
- Communication and Transparency
- Tailoring and White Labelling
- Value for Money
- Client Reporting Process
Unlike traditional awards, the FTAdviser 5-Star ratings are not based on popularity or volume, but on independent adviser scoring of how well firms perform across each of these areas. A 5-Star rating signifies an exceptional, well-rounded service — demonstrating consistency, quality, and excellence across every aspect of adviser support.
“To win this award for the sixth consecutive year is an incredible honour and testament to the trust advisers continue to place in us. This recognition reflects the commitment of our entire team to deliver a consistently high standard of service and communication to advisers and their clients. Thank you to every adviser who took the time to score us, and to our team whose dedication makes this possible every year.”
— Chris Metcalfe, Managing Director & CIO
We’re proud that advisers continue to rate us so highly for the quality, clarity, and reliability of our service. As always, our focus remains on supporting advisers and helping them deliver the best possible outcomes for their clients.